Digitel DSL: Rumored Digitel DSL System Upgrade
After dealing with Smartbro upgrade, our next story is about Digitel DSL. After coming from the Smartbro office in Laoag City, we immediately went to the Digitel Telecoms office here where the sales manager is my former classmate in the elementary. We went there to follow-up our application for cancellation of line. The original plan was to request for transfer but since their technicians told that there is no port available in our area, we decided to have the line cut for good.
The sales manager said they will come up with something to continue their services to us. My group was hesitant about the idea but I gave in because we really need a second internet connection as backup. I was informed by the Digitel Sales Manager that they will be upgrading their services (Digitel DSL bandwidth) this month of June also just like Smartbro’s move. That’s good I said. This is because a Digitel system upgrade is long overdue – many years overdue, in our view.
From experience, we have been very unfortunate to be victims of poor Digitel facilities and services in the past. I have blogged about this in my other blog before. The 512kbps bandwidth of Digitel DSL is not the problem – it’s the availability of internet connection. Yup! Digitel DSL sucks. That’s a fact among hundreds of thousands of subscribers, not just yours truly. During the first two months, I’ve been really angered by Digitel DSL’s poor services. Either you have no connection or very slow connection. A Digitel DSL system upgrade should have been done years ago because Digitel’s maintenance team is one of the worst. With poor facilities and a slow-moving maintenance team, what can anyone expect from the company’s subscribers?
With this rumored system upgrade, we hope Digitel DSL will be able to provide a more reliable and faster internet connection in the coming years. A hardware upgrade is a must, no doubt. I even told technicians that if their company will continue buying China-made materials for their ports (that easily get damaged by rain, corrosion and hot weather), they will lose subscribers. In the competitive world of internet service, a second class service is never acceptable. IMHO, even if Digitel DSL upgrades its bandwidth to 2Mbps for the price of their 512kbps (Php 999 per month), if the connection is always down, only a few will gain interest in their new offers. And that’s unquestionably bad for business. 
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digitel sucks a lot!!! kaya sa mga nagdadalawang isip na mag subscribe sa digitel, according to my experience, NO!!!, WAG!!!..makakalbo ka lang sa inis… POOR INTERNET CONNECTION AND POOR IN TECHNICAL SUPPORT…puputi lng buliga ng mata mo kaka-antay…tatapusin ko lng ung contract ko, aalis na ako d2 sa DIGIHELL NA ETO…DIGITEL’S MOTTO : ” DIGITEL IS A BUSINESS KILLER” …yan ang motto nila…wtf
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admin Reply:
July 20th, 2009 at 7:29 pm
I agree with you. Digitel staff and maintenance team are also very slow in addressing problems of customers.
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I totally agree!!! @#^% I really regret getting digiFREAKINtel!! Since I got it last year, connection is slow and now just 2 weeks ago, to have frequent disconnects in my connection. I called the customer service in Manila in which they said the whole area of Angeles City (BTW i’m located in Angeles..forgot to mention) is effected. I tried calling the local office here, they don’t answer their phone! whats up with that!!?!? Why do they offer their internet services but they don’t maintain it properly!!!!????!!! I’m fummin mad!
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yup digihell is full of crap… shit im worried about my business. i really hate digitel fkng a$$holes dc every 5 mins shit
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